FAQ

Frequently Asked Questions

Before purchasing your comfort STICO shoes, careful planning is required to ensure you are choosing the correct size and model to suit your needs.

If you require assistance please contact us.

Please contact our Customer Service Department at 1-800-678-4981 or [email protected] Our professional customer service representatives will be happy to assist you.

Please allow approximately 5 to 10 business days after your package is received back at our warehouse for us to process your refund. If you would like to check on the status of your return or exchange, please contact our Customer Service Department at 1-800-678-4981 or [email protected]

The shipping cost is $14.95 within Canada and $16.95 within U.S. per pair of shoes.You will be able to review your total shipping cost when you are checking out. If your items are in stock, your order will arrive in 6 – 8 business days in Canada and United States.

Simply indicate if you want an Exchange or a Refund on the enclosed pre-authorized return form.

Click here to download the (Exchange and Return Form)

YES! If you are not satisfied with your shoes for any reason or they do not fit, you can exchange your shoes within 30 days of your purchase date with the original packages.

Sizes vary among different manufacturers. Please use U.S. sizing standards as a gauge to determine your size.

Top quality materials and the most advanced slip-resistant technology available!

Please remember that NO outsole is 100% slip-proofs. It is important to combine STICO footwear with proper floor maintenance to achieve maximum slip and fall incident reduction.

There’s no single answer to this question. It depends on how one uses their shoe. We have heard from numerous people stating that STICO footwear have lasted anywhere from 2 to 5 years!

No. Shoes that are slip-resistant are not oil-resistant.  However, STICO shoes are oil resistant as well as slip resistant on wet, oily and soapy detergent surfaces.

No, most safety footwear are made for their own special purposes depending in which industry it’s used for.  Most safety footwear are also not slip resistant.
STICO on the other hand, has footwear for vast and diverse functionality.  All STICO footwear is designed with #1 technology in slip-resistance for safety at work or home environment.

Different outsole compounds and tread designs create different coefficients of friction. Therefore, some grip the floor better than others.
While most slip resistant footwear manufacturers find cost cutting ways to penetrate the market, STICO uses the best materials and technology in their products therefore you as consumer do not have to second guess the reliability of its performance when you purchase a pair of STICO footwear.

Our outsole is created with a combination of special rubber and ceramic powder compound plus our patented tread design which provides maximum slip-resistance. The unique rubber and ceramic powder compound grips the microscopic roughness of any surfaces, while the grid-pattern channels the liquid out from underneath the outsole. We have test results to prove the superiority!